Human capital in the age of artificial intelligence: Augmentation, Displacement or Redefinition. A Sri Lankan Context.
During the past few years, the initiation of Artificial Intelligence has risen from a mere concept to an operational facet across all institutions and industries. Starting from Chatbots to algorithm driven recruitment tools, stakeholders are relying on these intelligent systems to be more effective and efficient (Úbeda-García et al., 2025). This shift is considered inevitable, impacting sectors such as IT services, Banking, Telecommunications, raising a critical question: Is Artificial Intelligence strengthening human capabilities or gradually replacing it? Figure 2: Human AI Interaction in Modern Organisations Source: (Aisera, no date) As illustrated in Figure 1, the integration of AI into workplace environments is increasingly shaping how employees interact with technology and perform tasks. Companies such as Dialog Axiata and Commercial Bank PLC noted to be industry leaders, ...